Customer Service

Customer Service

When will my order be processed? 
Most orders will ship within 48hrs. If an order will take longer you will be notified immediately. 

How long will it take for my order to arrive? 
We DO NOT ship nor deliver on holidays or weekends. If your order fits all authorization criteria then your order will ship on time. All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day. 

Do you ship orders outside of the United States? 
Yes 

Do you ship orders to military addresses or PO Boxes? 
Yes, we ship to PO Boxes and Military addresses! All packages are shipped via the United States Postal Service (USPS). Military Deliveries Please note that the average delivery time is 18 to 45 days Must enter APO or FPO as your city and select AP, AA, or AE as your state. P.O. Box Deliveries Please note that the average delivery time is 7 to 30 days. 
 

What is your return policy? 
Only items that have been purchased from this website can be returned according to the following policy. Customers will be responsible for all shipping costs unless the product(s) received was damaged. All returns must be sent back within 35 days of the invoice date. Any returns received within a 90 day period, must be an exchange or store credit only. All other returns will be sent back to the customer. All returns MUST be in saleable condition and include its original packaging with tags attached. Contact us for a merchandise return authorization In a sealed insured package, mail the contents and the original invoice to: Zeus Returns PO Box 24872 Rochester, NY 14624 You will be notified via email once your return/exchange has been received and a credit or exchange has been processed. Please note that your exchange item may be out of stock by the time your return is received.

Do you have a catalog? 
We do not offer print catalogs. 

My credit card was declined, but the charge is showing on my card. Why? 
YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification. Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process.

What are your shipping rates? 
All shipping rates are based on the total of the order. Shipping charges are finalized in the last stages of the checkout process. 
If your order is: $0.00 - $20.00          $6.95 
                       $20.01 - $50.00        $15.95 
                       $50.01 - $100.00      $22.50 
                       $100.01 and up        $30.00 

How can I track my package? 
Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on either http://www.UPS.com or http://www.USPS.com. We are sorry but International and USPS orders do not have tracking numbers. 

Is your site secure? 
Yes. We use PayPal which enables any individual or business with an email address to securely, easily and quickly send payments online whether they have a PayPal account or not.. PayPal's service utilizes the world's most advanced proprietary fraud prevention systems to create a safe, real-time payment solution. 

I placed an order, but forgot to use my promotion coupon or code, can I still get the discount? 
Once an order is placed, a promotional code CAN NOT then be applied. Please call customer service immediately to cancel the order and then replace it using the promotional code. We are sorry, but if your order has been shipped out and processed we can not apply the discount.

 

To obtain the status of an order, enter the confirmation number and click Go!.